Terms and Conditions | Amplificare LLC d/b/a Vroom.Me

1. Definitions. “Agreement” means all terms and conditions found on all pages of this contract. “You” or “your” means the person identified as the customer or Renter elsewhere in this Agreement, any person signing this Agreement, any Authorized Driver and any person or  organization to whom charges are billed by us at its or the customer’s direction. All persons referred to as “you” or “your” are jointly and  severally bound by this Agreement. ”We”, “our” or “us” means the business named on the first page of this Agreement. “Authorized Driver”  means the renter and any additional driver listed by us on this Agreement, provided that person has a valid driver’s license and is at least age 21. Only Authorized Drivers may operate the Vehicle. “Vehicle” means the automobile, van or truck identified in this Agreement and any vehicle we substitute for it, and all its tires, tools, accessories, equipment, keys and vehicle documents. “Physical Damage” means damage  to, or loss of, the Vehicle caused by collision or upset; it does not include comprehensive damage or loss, such as: loss of the Vehicle due to theft; vandalism; act of nature; riot or civil disturbance; hail, flood; or, fire. Physical Damage excludes interior burn holes, window stars or  cracks not caused by collision or upset. “Loss of use” means the loss of our ability to use the Vehicle for any purpose caused by damage or  loss during this rental. Loss of use is calculated by multiplying the number of days from the date the Vehicle is damaged or lost until it is repaired or replaced, times the daily rental rate. 

2. Rental, Indemnity and Warranties. This is a contract for the rental of the Vehicle. We may repossess the Vehicle at your expense without notice to you, if the Vehicle is abandoned or used in violation of law or this Agreement. You agree to indemnify us, defend us and  hold us harmless from all claims, liability, costs and attorney fees we incur resulting from, or arising out of, this rental and your use of the  Vehicle. We make no warranties, express, implied or apparent, regarding the vehicle, no warranty of merchantability and no warranty that the vehicle is fit for a particular purpose. 

3. Condition and Return of Vehicle. You must return the Vehicle to the rental location on the date and time specified in this Agreement, and in the same condition that you received it, except for ordinary wear and tear. A charge of 50% of the daily rate will be assessed for late returns up to 2 hours and 59 minutes. Returns that are more than 2 hours and 59 minutes late will be charged for an additional day. If the Vehicle is returned after closing hours, you remain responsible for the safety of, and any damage to, or loss of, the Vehicle until we inspect it upon our next opening for business. Service to the Vehicle or replacement of parts or accessories during the rental must have our prior approval. You must check and maintain all fluid levels. 

4. Responsibility for Damage or Loss; Reporting to Police. You are responsible for all loss or theft of, or damage to, the Vehicle, which includes the cost of repair, or the actual cash retail value of the Vehicle on the date of the loss if the Vehicle is not repairable or if we elect  not to repair the vehicle, plus loss of use, diminished value of the Vehicle caused by damage to it or repair of it, and our administrative  expenses incurred processing the claim. You must report all accidents, incidents, theft, or vandalism to us and the police as soon as  you discover them. The customer agrees to be fully responsible for any and all damages to the rental vehicle that occur during the rental period, except for those that fall under normal wear and tear as defined in this agreement. This includes, but is not limited to, damages resulting from accidents, collisions, misuse, negligence, theft, vandalism, weather-related incidents, or failure to adhere to the manufacturer's operating instructions. The customer is liable for the full cost of repairing such damages, including labor, parts, and any associated fees, or, if the vehicle is deemed a total loss, the full replacement value of the vehicle. The customer agrees that any damages identified upon return of the vehicle will be assessed by the rental company, and the cost of repairs will be charged to the customer's account or deducted from the security deposit. If the damages exceed the deposit, the customer must settle the remaining balance immediately. The customer is encouraged to report any damage immediately to minimize further liability and facilitate timely repairs. 

Definition of Wear and Tear: Wear and tear refer to the expected and unavoidable deterioration that occurs to the vehicle under normal usage during the rental period. This includes minor cosmetic damages and mechanical wear that do not affect the safety, performance, or aesthetics of the vehicle. Wear and tear do not include damage resulting from negligence, accidents, misuse, or failure to adhere to the vehicle's maintenance guidelines.
Examples of Acceptable Wear and Tear:
Minor Surface Scratches: Small scratches (less than 2 inches in length) on the exterior paintwork that do not penetrate the primer or expose the underlying material. No Charge.
Tire Wear: Normal wear of tires due to regular driving, as long as the tires are returned with a minimum tread depth of 3mm .No Charge.
Interior Wear: Minor scuffs or wear on interior surfaces, such as the seats, armrests, or dashboard, that do not cause tears, holes, or significant discoloration. No Charge.
Windshield Chips: Small chips (less than 1/8 inch) that do not obstruct the driver's line of sight and do not lead to cracks. No Charge.
Examples of Excessive Wear and Tear (Chargeable):
Deep Scratches or Dents: Scratches over 2 inches long that expose the underlying metal or any dent larger than 1 inch. Charge: $200 per incident.
Tire Damage: Damage to tires due to curbing, punctures, or driving on a flat tire, or returning the vehicle with tires below the minimum tread depth of 3mm. Charge: $250 per tire replacement.
Interior Damage: Tears, burns, stains, or holes in the seats, carpets, or upholstery that require professional repair or replacement. Charge: $250 for professional cleaning/repair; up to $600 for replacement.
Windshield Damage: Cracks, larger chips, or any damage that impairs the driver's vision or requires windshield replacement. Charge: $400 for replacement.
Battery Depletion or Damage (for Electric Vehicles): Returning the vehicle with less than the agreed minimum charge level or damage to the battery due to misuse. Charge: $100 for low battery return; up to $2,000 for battery damage.

All damages will be assessed by our staff upon vehicle return. If there is a dispute over the assessment, the renter may request an independent inspection at their own cost. Charges will be applied to the renter's account or deducted from the security deposit. Any excess charges beyond the deposit must be settled immediately. The renter is encouraged to document the vehicle's condition at the time of rental and return to avoid disputes. These terms ensure that the renter understands the expectations and potential costs associated with the normal use and care of the rented vehicle.

5. Odometer Verification: Upon taking possession of the rental vehicle, the renter is required to take a clear photograph of the vehicle's odometer showing the current mileage. This photograph must be sent to Vroom.Me via text message at 435-375-4355 or  email at [email protected] immediately after vehicle pickup. This step is mandatory to ensure accurate tracking of the vehicle's usage and to avoid any discrepancies at the time of return. Failure to provide the odometer photo may result in additional charges or disputes regarding mileage at the end of the rental period.

6. Electric Vehicle Rental. When renting an electric vehicle (EV) from our fleet, the renter agrees to adhere to the following terms: The vehicle must be returned with a minimum charge level of 20%, and charging fees incurred during the rental period are the responsibility of the renter. The renter is required to use only approved charging stations and follow all safety guidelines provided by the manufacturer. Any damage resulting from improper charging or misuse of the vehicle's electrical components will be the renter's responsibility. The renter is also responsible for monitoring the battery level and ensuring that the vehicle is charged adequately during the rental period to avoid depletion and potential towing costs, which will be charged to the renter. The customer agrees that if they use the rental company’s account to access a Supercharger or other charging network during the rental period, a 3% upcharge will be applied to the total charging cost. This upcharge will be added to the final invoice and charged to the customer’s security deposit. .

7. Customer Liability for Loss of Rental Income Due to Vehicle Damage. The Customer acknowledges and agrees that they are responsible for any loss of rental income resulting from damage caused to the rented vehicle during the rental period. In the event that the vehicle is damaged and rendered unavailable for rental, the Customer agrees to compensate the Rental Company for up to two (2) weeks of lost rental income. This compensation will be based on the standard daily rental rate for the vehicle as specified in the rental agreement. The Rental Company reserves the right to waive or adjust this amount at its discretion based on the extent of the damage and anticipated repair time.

8. Breach of Agreement. The acts listed here are prohibited uses of the rental vehicle. Any loss or damage that (a) is caused by anyone  who is not an Authorized Driver, or by anyone whose driving license is suspended in any jurisdiction; (b) is caused by anyone under the  influence of prescription or non-prescription drugs or alcohol; (c) is caused by anyone who obtained the Vehicle or extended the rental period by giving us false, fraudulent or misleading information; (d) occurs while the Vehicle is used in furtherance of any illegal purpose or under  any circumstance that would constitute a violation of law, other than a minor traffic violation; (e) occurs while pushing anything, or in any  race, speed test or contest; (f) occurs while teaching anyone to drive; (g) occurs while carrying dangerous or hazardous items or illegal  material in or on the Vehicle; (h) occurs outside the geographic boundaries of the United States or Canada; (i) occurs when it is loaded  beyond its capacity; (j) occurs as a result of driving the Vehicle on other than designated roads; (k) occurs while transporting more persons  than the Vehicle has seat belts, or while carrying persons outside the passenger compartment; (I) occurs while transporting children without  approved child safety seats as required by law; (m) occurs and the odometer has been tampered with or disconnected; (n) occurs when the  vehicle’s fluid levels are low, or it is otherwise reasonable to expect you to know that further operation would damage the vehicle; (o) results  from inadequately secured cargo; (p) where applicable, is caused by anyone who lacks experience operating a motor vehicle; (q) is a result  of your willful, wanton or reckless act or misconduct; (r) occurs and you fail to summon the police to any accident involving personal injury or  property damage; or, (s) is caused by an animal transported in the Vehicle; breach this agreement. You waive all recourse against us for any  criminal reports or prosecutions that we take against you that arise out of your breach of this agreement. 

9. Insurance. Renter must maintain an auto liability policy with Utah minimum liability limits covering the rented vehicle during the rental period. Primary liability coverage MUST be purchased if an auto policy is not in place in the Renters name. Primary Damage Insurance/Renters Collision Protection is available for purchase. Any loss over the primary liability and damage limits will be the responsibility of the Renter. The Company’s secondary liability and damage insurance policy will pay out only after any and all other primary insurance benefits have been exhausted. Coverage for primary liability and damage is available for purchase and is only accepted if it appears on this rental agreement and/or proof of coverage has been provided. You are responsible for all damage or loss you cause to others. You agree to provide auto liability, collision and comprehensive insurance covering you, us and the Vehicle. Where state law requires the Company to provide auto liability insurance, we provide auto  liability insurance (the “Policy”) that is secondary to any other valid and collectible insurance whether primary, secondary, excess or  contingent. The Policy provides bodily injury and property damage liability coverage with limits no higher than minimum levels prescribed by  the vehicular financial responsibility laws of the state whose laws apply to the loss. You and the Company reject PIP, medical payments, no-fault and  uninsured and under-insured motorist coverage, where permitted by law. The Policy is void if you violate the terms of this Agreement, or if  you fail to cooperate in any loss investigation conducted by us or our insurer. 

10. Charges. You will pay us, or the appropriate government authorities, on demand all charges due us under this Agreement, including, but not limited to: (a) time and mileage for the period you keep the Vehicle, or a mileage charged based on our experience if the odometer is tampered with or disconnected; (b) charges for additional drivers (no charge for additional drivers); (c) optional products and services you purchased; (d) fuel, if you return the Vehicle with less fuel than when rented; (e) applicable taxes; (f) all parking, traffic and toll violations, fines, penalties, forfeitures, court costs, towing, impound and storage charges and other expenses involving the Vehicle assessed against us or the Vehicle, unless these expenses are our fault; (g) $50, plus $5/mile for every mile between the renting location and the place where the  Vehicle is returned, repossessed or abandoned, plus all other expenses we incur in locating and recovering the Vehicle if you fail to return it or if we elect to repossess the Vehicle under the terms of this Agreement; (h) all costs. including pre and post-judgment attorney fees, we incur collecting payment from you or otherwise enforcing our rights under this Agreement; (i) a 2% per month late payment fee, or the  maximum amount allowed by law (if less than 2%) on all amounts past due; (j) a reasonable fee not to exceed $350 to clean the Vehicle if returned substantially less clean than when rented or to remove offensive odors including cigarette smoke, vape, and pet hair/odors. 

11. Payment Card Usage. We may use your payment card to pay any amounts owed to us under this Agreement. Renter using a card authorizes the Company to process a voucher in the Renter’s name for all charges incurred during the rental period and consents to the reservation for a sum equal to estimated charges. Additional charges may be incurred and charged to Renters (or assigned) card including charges for tickets, tolls, damages, cleaning, convenience, and refueling. 

12. Your Property. You release us, our agents and employees from all claims for loss of, or damage to, your personal property (including a vehicle) or that of any other person, that we received, handled or stored, or that was left or carried in or on the Vehicle or in any service  vehicle or in our rental locations, whether or not the loss or damage was caused by our negligence or was otherwise our responsibility. 

13. Modifications. No term of this Agreement can be waived or modified except in writing and signed. If you wish to extend  the rental period, you must first obtain written or verbal permission from our rental office and confirmation of amendment by us of the due-in  date. This Agreement constitutes the entire agreement between you and us. All prior representations and agreements between you and us regarding this rental are void. 

14. Miscellaneous. A waiver by us of any breach of this Agreement is not a waiver of any additional breach or waiver of the performance  of your obligations under this Agreement. Our acceptance of payment from you or our failure, refusal or neglect to exercise any of our rights under this Agreement does not constitute a waiver of any other provision of this Agreement. Unless prohibited by law, you release us from any liability for consequential, special or punitive damages in connection with this rental or the reservation of a vehicle. If any provision of this Agreement is deemed void or unenforceable, the remaining provisions are valid and enforceable.

15. Rented Equipment. Car seat and other equipment rentals available from the Company are to be inspected, tested, installed, and/or used only according to the actual designed use (per the manufacturer) by the Renter prior to and during their entire rented use. Any injuries or death that may arise from misuse or negligence are the Renter’s sole responsibility.

16. GPS:Vehicles are installed with GPS to track the location and/or health of the vehicles. Renters will be charged $100 for disabling or damaging tracking devices. Renter will be charged an additional 50% of the total rental contract if data collected by the GPS suggests off-roading (anything off paved roads), excessive risk (such as speeding or erratic driving), and/or leaving the country or designated areas without permission.

17. Mileage: Rental vehicles include 200 miles per day multiplied by the number of rental days on the rental agreement. Any mileage in excess of this total mileage will be billed at a rate of $0.53 per mile for excessive wear and tear.

18. Cancellation Policy: A cancellation fee of $50.00 will be charged for cancellations made within 24 hours, excluding Fixed Base Operators (FBOs) who have not paid in advance.

19. Breakdowns & Extraneous Situation Fee: $150.00+ based on a personalized quote given from Vroom.Me.20. One Way Drop-Off Locations and Pricing:
Local Drop-Off (for rentals less than 3 days): $50.00
North of St. George (Cedar/Toquerville/La Verkin): $100.00
Beaver Shuttle Drop-Off: $250.00
North of Beaver Shuttle Drop-Off: $250.00 + $0.625 per mile
Salt Lake City Airport: $350.00
Las Vegas Airport: $250.00
North of Salt Lake Airport: $350.00 + $0.625 per mile

20. Current Car List:

YEARMAKEMODELTRIMCOLORPLATEVINNICKNAME
12016VOLKSWAGENGOLFTSIWHITEU806WH3VW217AU9GM021255
22018CHEVYSUBURBANPREMIERWHITE7AKZ31GNSKJKC8JR352621
32018MERCEDES BENZCLA250BLACKU659WEWDDSJ4EB6JN633782
42019TESLA3STANDARDWHITE1CTU75YJ3E1EA4KF429409,
52019NISSANKICKSSRSILVER2Z3XY3N1CP5CU7KL499831
62020CHRYSLERPACIFICAL TOURINGGREYG394CX2C4RC1EG3LR286446
72021FORDBRONCOBADLANDSBLUE GRAYG701UM3FMCR9D99MRA69268
82021VOLKSWAGENGOLFTSIWHITECR416073VWG57AU2MM016436
92024CARNIVALKIALXSBLACKKNDB5K37S76456257
102024CARNIVALKIALXSWHITEKNDNB5K34S6460993
112024TOYOTATUNDRALIMITEDSILVER5TFJC5DB9RX055927
122014MERCEDES BENZSPRINTER2500BLACK9L0EEWDZPE7DCXE5935095BLACK STALLION
132014MERCEDES BENZSPRINTER2500GRAYU929YFWDZPE7DD4E5861777GRAY WOLF
142014MERCEDES BENZSPRINTER2500REDF557LTWDZPE7DC7E5832278RED FOX
152015MERCEDES BENZSPRINTER2500WHITEPOLHHWDZPE8CC1F5989460POLAR BEAR
162015MERCEDES BENZSPRINTER2500SILVERT250NNWDZPE8CC6FP150165SILVER FOX
172016MERCEDES BENZSPRINTER2500BLACKF896BEWDZPE7DDSGP274625BLACK RAVEN
182016MERCEDES BENZSPRINTER2500BLACK625NJ8BRPE8DD1 GE 120980BLACK PANTHER
192023MERCEDES BENZSPRINTER2500BLUE GRAY3APP2W1Z4NFHY6PP607626BLUE BIRD

FBO Rental Agreement: https://docs.google.com/document/d/1_oESj1l5viWxOeA7dICb1ECQItbepyKIh0XU2Rj1Z3w/edit?tab=t.0

Quote Estimator & Tax Helper: https://docs.google.com/spreadsheets/d/1BhGOFhdCQaAiOPe4xZZwZAdUHKJgH0eXK8YIB3Dt-Xk/edit#gid=0

Primary liability/damage insurance options: Pablow Inc. or Renter's Collision Protection

RCP is purchased through https://www3.coverageconnection.net/